DELIVERY INFORMATION
Little joys, delivered with care.
How we plan to prepare and deliver your Tohfa Ghar order. Online ordering is still being connected, so some details below are being finalised.
Delivery within Pakistan · coverage confirmed per order
How delivery works
From our store to your doorstep.
The general stages an order moves through once online ordering is live.
Step 1 · Checkout
Place Your Order
Choose your products and complete checkout once online ordering opens.
Step 2 · Verification
Order Confirmation
Your order details are reviewed before preparation begins.
Step 3 · Packing
Careful Packing
Products are prepared and packed for dispatch.
Step 4 · En Route
Delivery
Your parcel is handed to a delivery partner and brought to your address.
This describes the planned delivery workflow — it isn’t a live status for any order.
Shipping information
Good to know before you order.
What we can say today — and which details are still being confirmed.
Items marked with an amber label are still being confirmed by our team.
- Coverage being confirmed
Delivery Coverage
Supported Locations
We plan to deliver within Pakistan through courier partners. Whether your city or area is covered is confirmed during order processing.
- Timelines to be confirmed
Delivery Time
Transit & Scheduling
Timing depends on your destination, product availability and courier schedules. Estimated delivery times haven’t been published yet.
- Rates not yet configured
Delivery Charges
Confirmed during order processing
Charges depend on destination, parcel size and weight. Rates aren’t set up on the website yet — checkout shows delivery as “To be confirmed”, and the charge is confirmed before dispatch.
- Being connected
Order Tracking
Dispatch updates
Once online ordering and tracking are connected, dispatch updates and tracking details will be shared when available.
Order Preparation
Before dispatch
Orders are reviewed, then items are prepared and packed for dispatch. Our team may contact you to confirm your details.
Delivery Issues
Delays or damage
Courier schedules, holidays or weather can occasionally cause delays. If a parcel is late or arrives damaged, contact our team with your order number.
Planned payment
Cash on Delivery: our planned way to pay.
Cash on Delivery is the payment method we plan to offer when online ordering opens. Whether it’s available for your area is confirmed with your order.
Availability confirmed per orderCash on Delivery (COD)
Pay in cash to the courier when your parcel arrives — no online card payment needed.
Payment Upon Arrival
You pay the confirmed order amount, including the delivery charge, when your parcel is handed over.
Address & Contact Confirmation
Our team may contact you by phone or message to check your order details and address before dispatch.
Simple, Customer-Friendly Steps
Keep your phone nearby around delivery so the courier can reach you.
A few helpful reminders.
Following these simple tips helps prevent delivery delays and ensures a smooth handover.
- Provide a complete and accurate shipping address including house/apartment number, street name, and nearby landmark.
- Enter an active Pakistani mobile number (11 digits) where you can be reached by phone or SMS.
- Keep your phone available for delivery coordination when the courier rider attempts delivery.
- Review product availability, dimensions, and specifications carefully before placing your order.
- Please note that delivery operations may occasionally be affected by courier schedules, public holidays, weather conditions, or remote access challenges.
Delivery questions
Delivery & Shipping FAQs
Quick answers to common questions about shipping and receiving your parcel.
All FAQsDo you deliver across Pakistan?
We plan to deliver within Pakistan through courier partners. Whether a specific city or area is covered is confirmed during order processing.
How much does delivery cost?
Delivery charges depend on your delivery city, parcel size and weight. Rates aren’t configured on the website yet — checkout shows delivery as “To be confirmed”, and the charge is confirmed during order processing before dispatch.
How long will my order take?
Delivery timing depends on your destination, product availability and courier schedules. Estimated timelines will be shared once they’re confirmed.
How can I track my parcel?
Once online ordering and tracking are connected, tracking details will be shared after your parcel is booked with a delivery partner.
Can I change my delivery address?
Please contact our team as early as possible, before the parcel is dispatched, if you need to update your delivery address.
What if my parcel is delayed?
While courier partners strive for timely dispatch, unexpected factors such as public holidays or adverse weather can cause delays. If your parcel is delayed, contact our customer support team with your order number and we will assist you.
Is Cash on Delivery available?
Cash on Delivery is our planned payment method. Whether it’s available for your area is confirmed when you order.
Still have a delivery question?
Our FAQs cover the most common questions, and the Contact page lists the ways to reach us.
Browse FAQs