Little questions. Helpful answers.

Browse the shop, add the toys or gifts you like to your cart, then go to checkout and enter your delivery details. Online order placement is still being connected, so orders can’t be completed on the website just yet — you can prepare your cart and delivery details in the meantime.

Once online ordering is live, please contact our team as soon as possible if you need to change items, update your delivery address or cancel. Whether a change is still possible depends on how far your order has progressed.

Yes — at checkout you can enter the recipient’s name, address and mobile number as the delivery details, and add a note in the Order notes field.

Cash on Delivery is our planned payment method: you pay the courier in cash when your parcel arrives, with no online card payment needed. COD details, including coverage for your area, are confirmed when online ordering opens.

Cash on Delivery is our planned payment method. Other payment options have not been confirmed yet — if you have a question about paying, please contact our team.

We don’t take card payments on the website, so no card details are collected or stored. With Cash on Delivery, you pay when your parcel arrives.

We plan to deliver within Pakistan through courier partners. Whether a specific city or area is covered is confirmed during order processing.

Delivery charges depend on your delivery city, parcel size and weight. They are confirmed during order processing — at checkout they currently show as “To be confirmed”, and the subtotal shown does not include delivery.

Once online ordering is live and your parcel is dispatched, you’ll be able to check its status on our Track Order page or ask our team with your order number.

If an item arrives damaged, faulty or incorrect, please contact our team with your order details and photos of the item so we can look into a resolution. The full returns and exchanges policy is on our Returns page.

Please check your parcel when it arrives. If you notice damage or missing parts, take photos of the packaging and the product and contact our team so we can help.

Product pages show a suggested age range where one is available, and you can browse by age in the shop. Always check the product details and follow age guidance for younger children.

For most plush toys we suggest gentle spot cleaning with a damp cloth and mild soap, then letting the toy air dry away from direct heat. Check the product details for any specific care notes.

Please follow the suggested age range shown for each product and supervise young children during play. If you have a question about a specific product’s materials or suitability, our team is happy to help before you buy.

Yes — retailers, online sellers, gift businesses and corporate buyers can enquire about buying products from our range in bulk. Availability, pricing and terms are discussed per enquiry.

Yes — we take enquiries for bespoke plush, mascots and promotional characters for commercial bulk orders. Sampling, branding options and minimum quantities are discussed for each project during quotation.