Order tracking
Track your little joy.
Online order tracking is being connected. Here’s what you’ll need, and how it will work once it’s live.
- Order number + mobile
- Updates after dispatch
- Nothing stored
Track your order
Use the order number and mobile number from your order.
Live tracking isn’t connected yet. You can check the form works, but no order will be looked up.
An example journey
From our shelves to your doorstep.
The general stages a parcel moves through. This is an illustration — not the status of any particular order.
Stage 1 · Review
Order Confirmed
Your order details are reviewed and verified for fulfillment.
Stage 2 · Packing
Carefully Packed
Your items are prepared and packed for dispatch.
Stage 3 · Dispatch
Handed to Courier
Your parcel is transferred to our logistics delivery partner.
Stage 4 · Handover
Out for Delivery
The courier coordinates delivery to your address for doorstep handover.
GOOD TO KNOW
Getting ready to track.
What you’ll need, and how updates will work once tracking is connected.
Order details
What you’ll need
Your order number and the mobile number used at checkout. Accurate delivery details also help the courier reach you.
After dispatch
Courier Updates
Once tracking is connected, updates will appear after your parcel is booked with a delivery partner.
Help pages
Delivery Assistance
Our Delivery and FAQ pages cover the essentials. Direct contact details will be listed on the Contact page once confirmed.
Tracking questions
Questions about your parcel?
Answers to common questions about tracking numbers, courier updates, and order status.
All FAQsWhen will I receive my tracking number?
Once online ordering and tracking are connected, tracking details will be shared after your parcel is booked with a delivery partner.
Why can't I track an order here yet?
Online ordering and order tracking are still being connected, so order lookups aren’t available on the website yet.
Can I change my delivery address?
Please contact our team as early as possible, before your parcel is dispatched, if you need to update your delivery address.
What happens if my parcel is delayed?
Delays can occasionally happen because of weather, regional access or public holidays. Contact our team with your order number and we’ll look into it.
How can I contact Tohfa Ghar about my order?
Visit our Contact page — direct contact details will be listed there once they’re confirmed.
Still need a helping hand?
Our team is here to help with your order and delivery questions.
Contact Our Team